TWOFOLD — Legal Documents

PRIVACY POLICY
Last updated: June 2026

1. About Us
twofold ("we," "us," or "our") is an independent art and craft studio based in Amsterdam, the Netherlands, working with urushi (Japanese lacquer) to restore and reimagine discarded objects. Our website is located at www.twofold.work.
For any questions regarding this Privacy Policy, please contact us via the contact form on our website.

2. What Information We Collect
We collect the following types of personal information:
Information you provide directly:

• Name and contact details (email address, phone number, shipping address)

• Purchase and payment information (processed securely via third-party payment providers)

• Messages and inquiries submitted through our contact form

Information collected automatically:

• Basic usage data and analytics (pages visited, browser type, device type)

• Cookies and similar tracking technologies used to improve site functionality

We do not collect sensitive personal data such as financial account numbers, government identification, or health information.

3. How We Use Your Information
We use your personal information to:

• Process and fulfil orders, including shipping and delivery

• Respond to inquiries and provide customer support

• Send order confirmations and shipping notifications

• Improve our website and services

• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing (EU / GDPR)
For customers located in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract performance — to fulfil your order and deliver your purchase

• Legitimate interests — to operate and improve our services

• Legal compliance — to meet our obligations under applicable law

• Consent — where you have explicitly opted in (e.g. newsletter subscriptions)
   

5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and as required by applicable law. Order records are typically retained for up to 7 years for accounting and legal compliance.
 
6. Your Rights
Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to or restrict processing

• Data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us through our website contact form. We will respond within 30 days.
If you are based in the EU and believe your rights have not been respected, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl
7. International Transfers
 
twofold ships worldwide. When orders are placed from outside the EU — including Japan and other regions — your personal information may be transferred internationally as necessary to process and deliver your order. We take reasonable steps to ensure your data is handled securely.
 
8. Cookies
Our website uses cookies to support basic functionality and analytics. You may manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.
 
9. Third-Party Services
We use selected third-party services to operate our business, including payment processors, shipping carriers, and website hosting (Wix). These providers access personal data only as necessary to perform their services and are contractually bound to protect it.
 
10. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from minors.
 
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after such changes constitutes acceptance of the updated policy.
SHIPPING, RETURNS & LEGAL NOTICES
Shipping Policy
Processing Time
All twofold pieces are handcrafted, one-of-a-kind works. Orders are carefully packaged and typically dispatched within 5–10 business days of payment confirmation. You will receive a shipping notification with tracking information once your order has been dispatched.
Shipping Rates
Shipping costs are calculated at checkout based on destination and package weight. Estimated rates are as follows:
DestinationEstimated Shipping Cost
Netherlands (domestic)€8 – €15
EU (within Europe)€15 – €30
Japan€35 – €65
Rest of World€40 – €80
Rates are subject to change. Final shipping cost is confirmed at checkout.
Free shipping may be available for orders above a certain value — please check the website for current promotions.
Customs, Duties & Import Taxes
For orders shipped outside the European Union (including Japan and other international destinations), customs duties, import taxes, and local fees may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee. twofold has no control over these charges and cannot predict their amount.
We recommend checking with your local customs office for estimated fees before placing an order.
Delivery Timeframes (Estimated)
DestinationEstimated Delivery
Netherlands1–3 business days
EU3–7 business days
Japan7–14 business days
Rest of World10–21 business days
Delivery times are estimates only and may vary due to carrier delays, customs processing, or other circumstances beyond our control.
Returns & Refunds
General Policy
Each twofold piece is a unique, handcrafted work created individually. We take great care in preparing and packaging every order to ensure it arrives safely.
Please note: all sales are final unless the item arrives damaged due to a shipping incident. We do not accept returns based on personal preference or change of mind, given the handcrafted and one-of-a-kind nature of our pieces.

EU / EEA Customers — Right of Withdrawal
In accordance with EU consumer law (Directive 2011/83/EU), customers located in the European Economic Area have the right to withdraw from a purchase within 14 days of receiving their order, without providing a reason. To exercise this right, please contact us within this period via our website contact form.
Upon return of the item in its original, undamaged condition, we will process a refund of the product price within 14 days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Please note: The right of withdrawal does not apply to custom or bespoke orders created specifically for a customer.
 
Damaged Items
We package all works with exceptional care. However, if your item arrives damaged as a result of transit, please:

1. Photograph the damage to both the item and the packaging within 48 hours of receipt

2. Contact us via our website contact form with a description and photos

3. We will assess the situation and work with you toward a fair resolution

Depending on the nature and extent of the damage, we may offer a partial refund, full refund, or replacement where possible. Please retain all original packaging materials until the matter is resolved, as they may be required by the carrier for insurance claims.
We are not responsible for damage resulting from improper handling by the customer after delivery.

Lost or Delayed Packages
If your shipment has not arrived within the estimated delivery window, please first check the tracking information provided. If the package appears lost, contact us and we will initiate an investigation with the carrier on your behalf. Resolution timelines depend on the carrier's process.


特定商取引法に基づく表記
(Notation Based on the Act on Specified Commercial Transactions — for customers in Japan)
項目内容
販売事業者twofold
所在地オランダ王国・アムステルダム（詳細はお問い合わせください）
連絡先ウェブサイトのお問い合わせフォームよりご連絡ください
販売価格各商品ページに記載の通り（ユーロ建て表示）
販売価格以外の費用国際送料、関税、輸入消費税（お客様負担）
支払方法クレジットカード（決済代行サービス経由）
支払時期注文確定時
商品の引き渡し時期注文確定後5〜10営業日以内に発送。日本への配送目安：7〜14営業日
返品・交換について一点もののハンドメイド作品のため、お客様都合による返品・交換はお受けしておりません。配送中の破損が認められた場合は、受取後48時間以内に写真とともにお問い合わせください。状況に応じて対応いたします。
返品送料商品破損等、当店の責に帰すべき場合を除き、お客様負担となります
不良品・破損品について到着後48時間以内にお問い合わせフォームよりご連絡ください
お問い合わせ / Contact
For all inquiries — including shipping, returns, and custom orders — please use the contact form at www.twofold.work
すべてのお問い合わせ（配送・返品・カスタムオーダー等）は、ウェブサイトのお問い合わせフォームよりご連絡ください。

 
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